Do Starbucks Employees Have More Emotional Intelligence than Your Physician?

A cranky customer snaps at his barista, lodging an unjustifiable complaint about the service, the temperature of the drink…about anything and everything.  He came into the store angry (and in pain from a chronic illness) and he needed something–or someone!–to take it out on. He is met by a well-trained smile, the barista doling out a few words of sympathy… (Read more and view comments at Forbes)